Shipping and Delivery Policy
At **nutribigstar.com**, we aim to provide a seamless shopping experience from the moment you place your order to the moment it arrives at your door. Please read the following policy to understand our shipping and delivery procedures.
1. Shipping Destinations
– We currently ship products within [specify regions/countries]. If your location is outside our shipping zone, please contact our customer service team for assistance.
2. Shipping Charges
– Shipping charges, if applicable, will be calculated at checkout based on your delivery location and the weight of your order.
– Occasionally, we may offer free shipping promotions. Please check our website regularly for updates on any ongoing offers.
3. Delivery Timeframe
– We strive to deliver your order within **7 business days** from the date of order confirmation. Delivery times may vary depending on your location and any unforeseen circumstances.
– You will receive an estimated delivery date during the checkout process, and a confirmation email with tracking information once your order has been dispatched.
4. Order Processing
– Orders are processed within [specify time, e.g., 24-48 hours] of receiving the order. Orders placed on weekends or public holidays will be processed the next business day.
– We will notify you if there are any delays in processing your order due to out-of-stock items or other issues.
5. Tracking Your Order
– Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this number to track the status of your delivery through the courier’s website.
– If you have not received your order within the expected timeframe, please contact our customer service team for assistance.
6. Delivery Issues
– In case of any delivery issues, such as incorrect address, non-delivery, or damaged products, please reach out to our customer service team within **48 hours** of the delivery date.
– We will work with you to resolve the issue as quickly as possible, including offering a replacement or refund if necessary.
7. Unsuccessful Delivery Attempts
– If delivery is unsuccessful due to an incorrect address provided by the customer or if the recipient is unavailable to receive the package, the order may be returned to us. In such cases, reshipping charges may apply.
8. Changes to Shipping and Delivery
– We reserve the right to update or change our shipping and delivery policy at any time. Any changes will be reflected on this page, and it is your responsibility to review this policy periodically.
For any questions or concerns regarding our Shipping and Delivery Policy, please contact our customer support team. We are here to assist you and ensure your experience with **nutribigstar.com** is positive and hassle-free.