Here is a Delivery & Return Policy for nutribigstar.com:
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Delivery Policy
1. Delivery Timeframe:
We are committed to delivering your products within 7 business days from the date of order confirmation. Please note that delivery times may vary based on location and other external factors, but we strive to ensure prompt and timely delivery.
2. Delivery Charges:
Shipping charges, if applicable, will be displayed at checkout. We occasionally offer free delivery promotions, so be sure to check our latest offers.
3. Order Tracking:
Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your delivery.
4. Delivery Issues:
If you experience any issues with your delivery, such as delays or incorrect items received, please contact our customer service team within 48 hours of delivery.
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Return & Refund Policy
1. Return Period:
We offer a 7-day return policy. If you are not satisfied with your purchase, you may return the product within 7 days of receiving it. The product must be in its original, unopened condition, with all seals, tags, and packaging intact.
2. Return Process:
To initiate a return, please contact our customer service team with your order details and reason for return. We will provide you with instructions on how to return the product. Returns must be shipped back to us at your expense unless the return is due to our error (e.g., wrong product shipped).
3. Refund Policy:
Once we receive and inspect the returned product, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. Please note that shipping charges are non-refundable unless the return is due to an error on our part.
4. Non-Returnable Items:
For health and safety reasons, certain products, such as opened or used health supplements, cannot be returned. Please refer to the product page for details on return eligibility.
5. Damaged or Defective Products:
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or a full refund at no additional cost to you.
If you have any questions or concerns about our Delivery & Return Policy, please feel free to contact our customer support team. We are here to ensure your shopping experience with nutribigstar.com is smooth and satisfactory.