Refund Policy
At **nutribigstar.com**, we strive to ensure that our customers are completely satisfied with their purchases. However, if you are not entirely happy with your order, we offer a straightforward refund process. Please review our refund policy below:
1. Eligibility for Refunds
– Refunds are available for products that are returned within **7 days** of receipt, provided they are in their original, unopened condition with all seals, tags, and packaging intact.
– Products that have been opened, used, or tampered with are not eligible for a refund due to health and safety reasons.
– Certain items, such as clearance or sale items, may be marked as non-refundable. Please refer to the product page for specific details.
2. Process for Requesting a Refund
– To initiate a refund, please contact our customer service team within **7 days** of receiving your product. You will need to provide your order number, details of the product, and the reason for the refund request.
– Our customer service team will guide you through the return process and provide you with the necessary return shipping instructions.
3. Return Shipping
– The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong product shipped or defective item).
– We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
4. Refund Processing
– Once we receive and inspect the returned product, we will notify you via email regarding the approval or rejection of your refund.
– If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within **7-10 business days**.
– Please note that depending on your payment provider, it may take additional time for the refund to be reflected in your account.
5. Non-Refundable Situations
– Products that are returned damaged, incomplete, or without prior approval are not eligible for a refund.
– Products that are returned after the **7-day** return window are not eligible for a refund.
– Gift cards, downloadable software products, and perishable goods are also non-refundable.
6. Damaged or Defective Products
– If you receive a product that is damaged or defective, please contact our customer service team immediately. We will arrange for a replacement or a full refund at no additional cost to you.
7. Refunds for Late or Missing Refunds
– If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.
– If you’ve done all of this and still have not received your refund, please contact us at [insert contact details].
8. Changes to the Refund Policy
– We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be posted on this page, and it is your responsibility to review the policy periodically.
For any questions or assistance with refunds, please don’t hesitate to contact our customer support team. We are here to help and ensure your satisfaction with **nutribigstar.com**.